Open a Support Case
Learn how to create, view, update, and manage service requests, as well as view your support agreements and associated entitlements through eServices.
Tech Support Programs
Keeping your technology investment operating at maximum efficiency is a vital for the success of your application delivery infrastructure—and your company. That’s why we have created Citrix Preferred Support Services. This program allows you to customize the level of support you receive to meet the challenges of achieving the best application delivery experience.
Subscription Advantage
We understand that you want to keep your application delivery infrastructure current in the most convenient and efficient way possible. Citrix Subscription Advantage accomplishes this by giving you access to the latest product version upgrades and enhancements at no additional cost. Subscription Advantage gives you the peace of mind that comes when you know you have the most up-to-date Citrix technology!
Appliance Maintenance
Now discover the added security of our world-class technical support services for your Citrix appliance– always a phone call or click away. Always here when you need us. It’s all part of our commitment to you as a Citrix customer.
Customer Service
Customer service is here to help with non-technical support issues that our customers may face on a daily basis. Our goal is to make the customer experience with Citrix as satisfying as possible.
Consulting
Citrix Consulting specializes in project engagements with enterprise customers who have complex, mission-critical, or large scale deployments of Citrix technologies. These engagements are typically the most challenging in scope and complexity, and require consultants who are uniquely qualified with Citrix product expertise.
Product Lifecycle Support
Our support programs are designed to provide the tools and knowledge needed to identify and resolve any technical issues that may arise.
Knowledge Center
The Citrix Knowledge Center offers a variety of resources to troubleshoot your Citrix environment. Search for answers in the Knowledge Base, login to the Support Forums, or review our extensive collection of hotfixes, patches, feature releases, tech notes, security bulletins and more.
Security & Compliance
Find all the information on our our security bulletins, security standards, section 508 compliance, and security certifications.
